How does a guest cancel?
They tap Cancel in confirmation email or SMS. Status updates automatically. No host action needed.
If the link expired, the guest may call. You cancel manually under Operations → Reservations.
What is late cancellation?
Cancels after your cutoff before service count as late, default 4 hours, change in booking rules.
Late cancel may forfeit deposit or partial fee, show policy on the widget.
When is the deposit refunded?
On-time cancel releases the deposit automatically; bank posting takes 5–10 business days.
Late cancel or no-show. No refund; state clearly in cancel confirmation.
Can hosts cancel manually?
Yes. Operations → Reservations → Cancel. Optional reason notifies the guest.
Manual cancel may trigger waitlist auto-offer, see waitlist-flow article.
How does bulk cancel work?
Adding a special day opens bulk cancel wizard for existing bookings, see special-hours article.
Bulk cancel can auto-refund deposits when checked.