Guest CRM & Database

Know your guests before every visit

Reservation history, VIP tier, and tags in one profile. Your team recognizes guests before service.

View plans
Guest CRM portfolio in the restaurant admin panel. OpenRez Guest CRM

Create a free account for
Guest CRM & Database

Tenant-scoped guest portfolio, VIP tiers, and tags. Marketing draws from the same data.

Your full guest relationships in one platform

Profile, history, tier, and notes merge with the reservation flow. Tenant-scoped list shows only guests who booked at your venue.

Guest portfolio

Tenant-scoped list sorted by visit count, last reservation date, and tier. Quick search and filters.

Guest profile

Name, contact, allergy notes, preferences, and staff notes on one profile page. Open from reservation detail.

VIP tiers

Assign standard, regular, or VIP tiers manually or by visit count. Tiers power marketing segmentation.

Tags

Group guests with custom tags: over $1,000 spend, high-spend VIP, special customer, campaign customer, and more.

Reservation history

See all past reservations, no-shows, and spend notes from the profile. Track repeat visit trends.

Consent records

Privacy notice and commercial messaging consent dates stored on the profile. Non-opt-in guests stay off marketing lists.

Grow repeat visits with personalized service

Keep VIP preferences on file. Onboard new guests quickly. CRM data feeds the marketing opt-in list.

Recognize guests before service

Allergy, preference, and VIP tier visible on reservation confirmation. Host and service teams arrive prepared.

Drive repeat visits

Identify regular guests by visit count and last reservation date. Send targeted invites via the marketing module.

KVKK and IYS-compliant messaging

Guest data protected with tenant-scoped access. Privacy notice and IYS commercial messaging consent stored on the profile. Opt-out preferences exclude recipients.

Get started

Three steps to your first live booking

  1. Apply for a demo

    Submit the form or request a callback and we will set up your venue profile together. No commission — guests book with you directly.

  2. Configure your venue

    Connect your calendar, floor plan, and booking channels: website widget, Google Business Profile, and WhatsApp link. No-code embed — most venues go live the same day.

  3. Take your first booking

    Go live with instant guest confirmations, team alerts, and automated reminders across SMS, email, and WhatsApp. Start accepting reservations around the clock.

Advanced tools for guest profiles

From portfolio to history, tier to tags. Guest info stays accessible across operations.

Portfolio view

Table sorted by visit count, tier, and last reservation. Search and filter to reach the right guest quickly.

Profile detail

Avatar, spend total, last visit, and tags in a horizontal profile strip. Open the full detail page in one click.

Spend segments

Bronze, Silver, and Gold tiers show guest counts by spend. Select a segment for campaign targeting.

Campaign target list

Exportable guest list for a selected tag or segment. Recipient count visible before send.

History sheet

All reservation history, no-shows, and spend notes in a chronological list for each guest.

Frequently asked questions

Guest CRM lets you manage guest profiles fed from reservation history. With OpenRez you combine VIP tiers, tags, allergy notes, and consent records in a tenant-scoped portfolio.