Core differences between plans
Starter fits small single-location venues: limited bookable areas, monthly SMS quota, basic widget. Pro adds channels, waitlist automation, and multiple areas.
Enterprise adds custom roles, API access, and priority support for chains. Pricing customizes on annual contracts.
How to upgrade
Go to platform.openrez.co → Billing → Plan → Upgrade. With payment on file, new limits unlock immediately after confirm.
Prorated difference bills for the current cycle. Download PDF invoices under Billing → Invoices.
Downgrade and data
Downgrades apply at period end. Moving Pro to Starter deactivates extra areas, data is not deleted.
When Enterprise modules close, API tokens disable, test integrations beforehand.
Trial period
After signup you may trial Pro features for a limited time. Then revert to Starter limits or upgrade.
Upgrading before trial ends applies trial credit to the billing cycle.
When to talk to sales
For ten-plus venues, custom SLA, or annual wire payment, contact Enterprise sales. Self-serve covers Starter and Pro only.
Check Reports → Usage for SMS and area consumption before changing plans.