Adding cards and default selection
Billing → Payment Methods → Add Card. After 3DS verification the card is saved. First card becomes default.
Add a backup card. The system tries it if the primary is declined.
Invoice details
Company name, tax ID, and billing address live under Billing → Invoice Details. Missing tax fields delay e-invoice issuance.
Personal accounts use full name and national ID. Business accounts require corporate tax ID and office.
When payment fails
Declined cards trigger email alert and panel banner. After seven days without fix, the account goes read-only. No new bookings.
Existing bookings stay active; guest notifications keep working in read-only mode.
Wire transfer and Enterprise
Enterprise annual contracts may use bank transfer. Invoice PDF shows IBAN and reference code.
Wire confirmation is manual, usually one business day. Plan upgrades wait until payment clears.
Invoice archive
All invoices download as PDF under Billing → Invoices. Finance role can access this screen.
Enable monthly email summary in billing settings to send copies to accounting.