When is my invoice issued?
Monthly subscription renews on your signup day. Annual contracts bill once at contract start.
Download PDF under Billing → Invoices; email copy goes to accounting if enabled.
What happens on upgrade?
New limits unlock immediately. Prorated difference bills for the cycle, see plan-upgrade article.
SMS quota rises to the new plan from upgrade day.
When does downgrade apply?
At period end. Extra bookable areas deactivate, data stays.
Enterprise modules closing cuts API access, check integrations first.
If payment fails?
After 7 days without card update, account goes read-only. No new bookings; existing records stay.
Update card under Billing → Payment Methods, see payment-methods article.
e-Invoice delay
Missing tax ID delays e-invoice. Complete Billing → Invoice Details.
For corporate invoice fixes, open support with invoice number, corrected within 5 business days.