Spotting the conflict
Operations → Conflicts or Live Floor marks duplicate table/time in red. Source tags show which channel.
Guests rarely get two SMS confirmations. The second auto-cancels, but hosts must still resolve.
Capacity and rules check
Verify area quota and turn time. Raised limits can overbook a slot.
If peak and default profiles clash, temporarily use one profile only.
Manual adds and bypass
Hosts ignoring capacity warnings create doubles. Train staff to use approval queue or waitlist instead.
Audit log shows who bypassed and when, signals training need.
Floor map alignment
If the map lists more tables than you seat, the system oversells. Match map to physical count.
Booking on tables still merged from prior service causes conflicts, release merges after service.
Guest communication
Move one guest to an alternative time; Conflict Apology SMS template can send automatically.
Repeat conflicts flag in weekly reports, tighten booking rules or open support.