What is occupancy?
Occupancy shows what percent of capacity was booked and seated in a period. Include walk-ins via report filter.
Counting bookings only understates real occupancy, unmarked seated bookings lower the metric.
Daily and weekly views
Reports → Occupancy → Daily heatmap shows gaps by hour. Low Tuesday lunch vs full Saturday dinner drives staffing.
Weekly trend compares to prior week. Sudden drops, check channel outage or closure days.
No-show and cancel breakdown
No-show rate = no-shows / confirmed bookings. Target under 5% for most restaurants. If high, review reminders and deposits.
Late cancel lists separately, measure deposit policy impact.
Channel performance
Reports → Channels shows sources: widget, Google, QR, manual. Do not fund low-performing channels.
If Google clicks do not convert, refresh profile and hours, see google-instagram-channels article.
Export and sharing
CSV export for finance and investor decks, export-data article. Enable weekly Summary Report email in settings.
Only Admin and Finance roles download reports; server role cannot access.