Cancellation & Refund Policy

1. Scope and parties

This Cancellation & Refund Policy ("Policy") applies to OpenRez cloud software services, subscriptions, trials, and related digital charges offered by Pupas Teknoloji Yatırımları Danışmanlık Anonim Şirketi ("Company").

It covers purchases made via https://openrez.co or authorised sales channels, including auto-renewing subscriptions. Guest reservations, venue guest payments, and third-party checkout flows for restaurant patrons are out of scope; those follow the relevant venue's own rules.

2. Subscriptions, trials, and auto-renewal

OpenRez subscriptions are offered on monthly, annual, or other billing periods shown on the purchase page. A trial or demo may be offered when indicated on the applicable offer.

Subscriptions renew automatically unless cancelled before the end of the current billing period. After cancellation, access normally continues until the end of that period and then ends.

Upgrades, downgrades, and paid add-ons follow the pricing shown at purchase or in the account panel.

3. Cancellation

You may cancel via the account panel or by written request to [email protected] / [email protected]. Please include identifying details (legal name, registered email, invoice number).

Cancellation stops future renewals. Except where mandatory law or this Policy expressly requires otherwise, fees already collected for the current period are non-refundable.

4. Refunds

OpenRez is a digital SaaS product. Except where mandatory law requires otherwise or this Policy expressly allows it, subscription fees, partially used periods, prior billing periods, and related add-on / credit / package charges are non-refundable.

If a clear duplicate charge or Company billing error is verified, the overcharged amount may be refunded or credited, subject to payment-provider rules.

Refund requests should be submitted in writing within a reasonable time with invoice/transaction details and a brief justification. We assess requests against internal records and provider confirmation.

5. Technical issues

If a persistent Company-side defect substantially prevents access to the purchased service, contact support with reasonable evidence (for example screenshots).

Requests are reviewed case by case against system logs and access/subscription records. If records conflict, Company records prevail except where mandatory law provides otherwise.

Issues caused by third-party networks, devices, browsers, or customer-side configuration alone do not justify a refund.

6. Chargebacks and payment disputes

If you open a chargeback, payment reversal, or similar dispute, we may suspend or terminate access while the matter is reviewed.

We may contest disputes and share evidence with payment institutions showing the transaction was authorised and the service was made available. Billing, subscription, access, and usage records are treated as prima facie evidence except where prohibited by law.

Abusive or repeated unjustified chargebacks may lead to termination for cause and further legal remedies.

7. Consumer and mandatory law

Mandatory consumer-protection rules remain reserved. For B2B subscriptions, withdrawal/refund rights are limited to this Policy unless mandatory law or a written contract provides otherwise.

Distance-sales, recurring-payment, and card-storage agreements are published separately; on conflict, the subject-specific text and mandatory law prevail.

8. Changes to this Policy

We may update this Policy to reflect changes to services or billing. Updates apply to future purchases and renewals unless mandatory law requires otherwise. The current version is published on the Site.

9. Contact

Cancellation, refund, and billing: [email protected] · General: [email protected] · Legal: [email protected]

Physical address: Barbaros Mah. Şebboy Sok. No:4/1 İç Kapı No:2, 34634 Ataşehir / İstanbul