Loyalty & VIP Tiers

Recognize loyal guests with visit count and VIP tiers

No points program. Visit count and VIP tier are calculated from reservation history.

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VIP tier and visit count view. OpenRez Loyalty & VIP Tiers

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Loyalty & VIP Tiers

Real visit data, VIP tiers, and tag segmentation. Connects to the marketing module.

Your guest loyalty in one platform

Visit count, tier, tags, and reports merge with reservation flow. Real visit data instead of fake points.

Guest Segmentation

Categorize guests to establish service standards matched to each profile. Promote profiles based on KPI thresholds.

Visit counter

Guest reservation history is calculated automatically. First reservation date and total visits appear on the profile.

Tag segmentation

Group guests with custom tags. Tag + tier combination used in marketing filters.

VIP upgrade

Upgrade guests crossing visit threshold to regular or VIP tier. Manage guests easily through segmentation.

Marketing connection

Send targeted email/SMS or WhatsApp messages and campaigns from the marketing module.

Loyalty reports

Track guests, set tasks and thresholds. Offer loyalty options when guests reach defined milestones.

Grow repeat visits with real data

Visit history and VIP tier instead of fake points. Right message to right segment. Via marketing module.

Repeat visit focused

Visit count and last reservation date show return likelihood. Send special invites to regular guests.

Precise segmentation

Build narrow segments with tier + tag combination. Campaign hit rate improves.

VIP recognition

Plan and manage communication by guest segment. Increase satisfaction directly.

Get started

Three steps to your first live booking

  1. Apply for a demo

    Submit the form or request a callback and we will set up your venue profile together. No commission — guests book with you directly.

  2. Configure your venue

    Connect your calendar, floor plan, and booking channels: website widget, Google Business Profile, and WhatsApp link. No-code embed — most venues go live the same day.

  3. Take your first booking

    Go live with instant guest confirmations, team alerts, and automated reminders across SMS, email, and WhatsApp. Start accepting reservations around the clock.

Advanced tools for loyalty operations

From segment dashboard to visit thresholds, loyalty tasks to marketing integration. Real data flow.

Segment dashboard

See standard, regular, and VIP guest counts in summary cards. Monitor tier distribution at a glance.

Visit threshold rule

Automatically promote guests to Regular or VIP tier when they reach your visit threshold. Update any tier manually from the profile at any time.

Loyalty tasks

Define milestone tasks for 5th visit, birthday, or inactivity threshold. Trigger VIP offers automatically.

VIP perks

List tier-linked perks: priority seating, welcome drink, chef's signature menu. Operations team sees them on profile.

Marketing integration

Select a loyalty segment in the marketing module. Send campaigns to opt-in guests via email, SMS, or WhatsApp.

Frequently asked questions

Not a separate points program. Provides guest segmentation via visit count and VIP tiers (standard, regular, VIP) from reservation history.