Where guest expectations are heading
Guests want menu, allergen, and pricing transparency at booking. Tolerance for uncertainty drops; instant confirmation and reminders become baseline. See our help center for step-by-step guides.
Personalization is no longer luxury, repeat guests expect table and wine prefs on the host screen.
Technology and operations
Floor maps, reservations, waitlists, and guest CRM converge on one platform. Fragmented tools create silos and staff fatigue. Sign up to try OpenRez free.
AI-assisted pacing and occupancy forecasting reduce no-shows and overbooking for early adopters, humans still make final calls.
Channel strategy
Commission marketplaces face pressure; branded direct booking grows. Google and social in-search booking remain discovery channels.
Privacy regulation in Turkey and the EU puts consent flows at the center of product design.
The OpenRez view
OpenRez focuses independents on direct channels and operational efficiency. Widget, CRM, and reporting share one data model; multi-venue and marketing automation scale with you.