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Get in touch with our Support Team about anything that you couldn't find in our Help Center.
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You can open a request with our team for sales, setup, and operations questions, and receive support services for your issues.
- Sales Support[email protected]
- Setup Support[email protected]
- General[email protected]
- Marketing[email protected]
- Finance[email protected]
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Get instant access to FAQs, setup guides, and operational tips.
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For more complex issues, please share the details with us and our Support team will get back to you as soon as possible.
سوالات متداول
Your venue type, number of locations, and typical daily reservation volume are enough to start. Our sales team listens to your current channels (phone, Instagram, Google) in a short call and recommends the right plan. During the demo we walk through the floor map, approval flow, and notification rules together.
For a single-location restaurant, core setup usually takes 3–5 business days: floor plan, table capacity, booking hours, and notification templates. Multi-venue or chain projects take longer depending on branch count; our setup team shares a step-by-step timeline.
Yes. We plan the transition for guest lists, reservation history, and basic customer data. You can also run both systems in parallel for open bookings to avoid downtime. Select “Setup” as the subject on the form and we will outline the migration steps.
Website widget, shareable booking link, QR code, Google Business profile, and social media redirects are supported. Every channel feeds one dashboard so you can see how many bookings come from each source.
You can require deposits by table type, day/time slot, or event. Warning tags and automatic reminder SMS can be enabled for guests with high no-show rates. Rules are changed instantly in the panel without opening a support ticket.
Form and email requests are usually answered the same business day, or within one business day at the latest. For urgent issues that block service, our 24/7 support line takes over. Include the topic, venue name, and a screenshot to speed things up.
Plans depend on business size, number of venues, and modules you need. Reservation management, operations dashboard, and notification packages are bundled by tier. Check our pricing page for ranges or ask sales for a tailored quote.
Yes. The central dashboard shows occupancy, reservation queues, and reports for every branch. You can assign separate user permissions per venue. Chain brands also get brand-level booking pages and a shared guest profile.
Start with the help center guides. Most topics, including notifications not sending, table matching, and the widget not showing, are covered step by step. If that does not fix it, submit the form with “Technical support” or email [email protected] with a screenshot and when the error occurred.
Guest and reservation data is stored encrypted on infrastructure aligned with Türkiye and EU requirements. Contact form consent records are kept in line with KVKK obligations. See our privacy policy and the notice in the form for full processing and retention details.